FAQs

What makes Wardrobe Foundation different from a charity shop?

We work with charities, organisations and local community groups to provide clothing to women in need of clothing support. We use kindly donated clothing and create capsule wardrobe foundation gift bags full of essential clothing items, tailored specifically to the women's style preference, clothing need and size. These are then delivered through our brilliant charity and organisation partners! 

How can I donate?

From December 3rd, unless with prior arrangement, we will be pausing accepting donations! Keep a look out for donations restarting early 2022. 

We will be regularly updating our Facebook page and website with donation information! The Cranborne Village store also kindly act as a drop-off location for us. If you are unsure of the best way to donate or have items to donate then please do contact us at eloise@wardrobefoundation.co.uk or drop us a message on our Facebook page! 

Do you have a list of donations you accept?

We accept most clothing you would typically find in a women’s wardrobe – take a look at our list here. We do accept teenagers’ clothes, however, the people who receive our clothing packages tend to be 18 years +. We regularly update our Facebook page and website with items that are low in stock. 

Do I need to wash my clothes before donating?

Ideally yes please! If you are able to highlight any minor faults that is greatly appreciated (eg. missing button, loose hem), we can then fix these up and ensure nobody is receiving faulty items!

What items don’t you accept?

We do not accept underwear, sportswear, swimwear and nightwear. Or anything that is stained, ripped or badly damaged as we simply do not have the capability to process these items. We do not accept hangers, electrical items, toiletries or men's & children's clothes. A good test if you are unsure if the item is suitable is: "Would you give it to a friend?"

Do my donations have to make up an outfit?

No – not at all! We put together collections at the Wardrobe Foundation HQ to create outfits.

Are you legit?

We understand - it's a good question to ask! And the answer is yes. We are a registered UK not-for-profit Social Enterprise. We have partnered with organisations and charities across Dorset and the BCP area to ensure your wonderful clothes can be passed on to women who need clothing support. Call us the middleman - or actually the middle women! 

I work for an organisation, how do I submit a referral request?

All our referral requests must come through established professional bodies (local council/social workers/charitable organisations/voluntary organisations). To submit a referral request, use this form or contact us directly. All our referral gift packs are distributed anonymously. If you would like to become a referral partner please email, eloise@wardrobefoundation.co.uk 

Our organisation has limited storage space.

No problem, we can work with you to determine the most effective way of delivering clothing gift bags.  

Who can receive a referral gift bag?

We rely on the professional opinion of the organisations we work with to decide who needs a bag. 

I am in need of clothing support, how can I receive a gift bag? 

If you are receiving any kind of support from social services, voluntary projects, community groups, charities or organisations and require help with clothing, please ask them about submitting a clothing request to us. If they are not a current referral partner please ask them to get in touch and we will arrange for them to become one.  

What is included in a referral gift bag?

Each clothing gift bag aims to contain at least 18 items. The items are warm, comfortable, everyday items tailored to the individuals size, style preference and clothing need. We try to create a capsule wardrobe for each gift bag, or as we like to call them 'foundation pieces'. We often include a scarf, a piece of jewellery and a handbag. Gift bags can also be made-up to include work-wear, interview outfits or maternity clothing. 

How do you know what size or what style a person likes?

We ask/gather as much information from the charitable body or organisation submitting the referral, including sizes and clothing preferences. This includes size, height, clothing need and any colour/style preference. 

Do you meet the recipient?

No – we never meet the recipient. We work through already established organisations and trust their professional opinion to determine who requires a pack.

Where are you based?

The Wardrobe Foundation HQ is based in Cranborne, Wimborne, Dorset and we deliver clothing gift bags across Dorset and BCP. 

 

Contact us at eloise@wardrobefoundation.co.uk if you have any further questions!